Reschedule Policy

Cancellations / Rescheduling

A minimum of 24 hours’ notice is required for appointment changes or cancellations.

If less than 24 hours’ notice is provided, or if you do not attend your appointment, The Greville Clinic reserves the right to retain any booking fee or deposit paid and/or redeem a treatment from your package.

Clinic Trading Hours

• Monday: Closed
• Tuesday: 10:00am – 7:00pm
• Wednesday: 10:00am – 7:00pm
• Thursday: 10:00am – 7:00pm
• Friday: 10:00am – 7:00pm
• Saturday: 9:00am – 5:00pm
• Sunday: Closed

The Greville Clinic reserves the right to vary trading hours, appointment availability, practitioner schedules, and services offered from time to time.

Practitioner and Staff Availability

The Greville Clinic makes every reasonable effort to ensure the availability of its practitioners and staff. However, appointments may be affected by illness, injury, incapacity, emergency, leave, resignation, training commitments, or other circumstances beyond the clinic’s reasonable control.

The Greville Clinic reserves the right to reschedule, postpone, reallocate, modify, or cancel appointments where a practitioner or staff member is unavailable.

Where reasonably practicable, clients will be offered an alternative appointment time, an alternative suitably qualified practitioner, clinic credit, or another reasonable alternative.

The temporary or permanent unavailability of a practitioner or staff member does not, of itself, constitute a fault, major problem, or failure to provide services and does not automatically entitle a client to a refund, compensation, damages, or cancellation of a package, voucher, membership, or treatment plan.

Except where required by law, The Greville Clinic will not be liable for any travel costs, accommodation costs, loss of income, inconvenience, or consequential loss arising from appointment changes due to practitioner or staff unavailability.